Jumpstart Your External Content Connectors
This Accelerator provides a demonstration of the possibilities and capabilities of External Content Connectors (XCC).
Accelerator Overview
Jumpstart Your External Content Connectors (XCC) provides Impact customers with an overview and applied demonstration of External Content Connectors included as part of Workflow Data Fabric. It helps customers understand leveraging this new capability to configure their ServiceNow AI Search and search external systems such as SharePoint, Confluence, and more. Additionally, this Accelerator includes key resources and leading practice guides to help customers get started in their own instance stack.
Package Availability
Note: This Accelerator is available for Impact Guided, Guided+ (SV or PG), Advanced, and Total packages.
What you get
- Session Preparation
- Provision a temporary instance
- Activate and configure related plug-ins
- Configure an External Content Connector
- Customer Coaching Session #1 (up to 90 min)
- Includes the following:
- Overview of External Content Connectors
- End-user experience
- Technical demonstration highlighting the configuration process
- XCC Roadmap to guide next steps
- Temporary instance with 30 days provided access.
- Includes the following:
Customer Coaching Session #2 (Optional upon Customer request – up to 60 min)
Opportunity for Q&A related to AI Search or External Content Connectors.
Requested customer resources
| Customer Resource | Responsibilities | Required | Recommended |
|---|---|---|---|
| Platform Owner- Required | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. | ✓ | |
| System Administrator(s)- Required | Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. | ✓ | |
| Developer(s)- Recommended | Writes code for the ServiceNow platform. | ✓ | |
| Trusted Service Partners-Recommended | Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. | ✓ |
Requested information/access
Please refer to the applicable Impact Accelerator Description available at https://www.servicenow.com/upgrade-schedules.html
Exclusions
This Impact Accelerator in its entirety or portions of the Impact Accelerator activities may not be available to customers in certain restricted environments or to self-hosted customers.
Exclusions
ServiceNow is not responsible for implementing recommendations on Customer’s non-production or production instances.