Introduction to Instance Observer-Guided

The Introduction to Instance Observer Accelerator provides guidance on understanding and monitoring performance using Instance Observer.

Accelerator overview

Introduction to Instance Observer provides Impact Guided customers with an overview of Instance Observer, a review of specific telemetry for instance availability, prescriptive guidance on visible trends, and leading practices on monitoring your ServiceNow platform. See Monitor instance performance with IO for more information on the feature.

Package Availability

Note: This Accelerator is available for Impact Guided, Guided+ (Strategic Value or Platform Governance) packages.

What You Get

• Session Preparation

  The Technical Accelerator Consultant assesses customer's Instance Observer data​

• Customer Coaching Session #1 (Up to 60 minutes)

  Includes the following:

  • Overview of Instance Observer
  • Review  specific telemetry​ and instance  availability​
  • Highlight and review visible trends​
  • Provide leading practices for ​monitoring  instance performance
  • Customer Coaching Session #2 (Optional upon Customer request - up to 60 minutes)

  Opportunity for Q&A related to Instance Observer.

Requested Customer Resources

Exceptions

This Impact Accelerator in its entirety or portions of the Impact Accelerator Activities may not be available to customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, to self-hosted customers, or in other restricted environments, or to managed service providers (except for their internal use).