Exploring Vaccine Administration Management
The ServiceNow® Vaccine Administration Management application provides a workflow for users, healthcare providers, and clinicians to manage vaccinations for infectious diseases, such as COVID-19, from start to finish.
The Vaccine Administration Management application accelerates the immunization process by delivering predefined content to manage vaccinations.
Vaccine Administration Management workflow
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Workflow for the Vaccine Administration Management application.
Workflow for the Vaccine Administration Management application.
In the Vaccine Administration Management workflow:
- An administrator configures the Vaccine Administration Management application.
- A patient schedules an appointment through the Patient Portal and receives a QR code.
- A clinician verifies the patient's identity, then administers the vaccine and updates the system.
Benefits
Vaccine Administration Management provides the following benefits:
| Benefit | Key feature | Role |
|---|---|---|
| Manage appointment types and time slots available for patients to book online. | Use the Patient Portal to register for a vaccination program | Patient |
| Users can learn more about vaccines and schedule vaccinations through a self-service portal that is accessible from mobile devices or web browsers. | Use Clinician Portal to find and manage vaccination appointments for users | Clinician |
| View vaccine appointments by day, week, and month. View scheduled, completed, and no-show appointments, as well as filter appointments by the vaccine center, date, method, and clinician. | Vaccine Administration Management dashboard | HCLS Manager |