Exploring Healthcare Operations Core
Learn how you can use the Healthcare Operations Core application to enable your care team to work together efficiently and effectively to deliver patient-centered care.
Healthcare Operations Core overview
Healthcare Operations Core is designed to streamline and optimize operational processes to ensure efficient and coordinated delivery of a care team's operational needs.
The application gives clinicians time back to care for patients by providing them a means to report and track issues related to their day-to-day operations. This framework helps hospitals eliminate inefficient manual processes, reduce patient safety risks, and improve the clinician and patient experience through timely resolution of issues and completion of important tasks.
By integrating with supporting service departments such as IT and Biomed, Healthcare Operations Core ensures that all care team tasks are well-coordinated and supported.
The following applications are available for use with Healthcare Operations Core:
- Care Team Operations for Healthcare IT
- Care Team Operations for Biomed
- Care Team Operations for Facilities
- Care Team Operations for Environmental Services
Healthcare Operations Core users
| User | Description |
|---|---|
| Nurse assistant | Nurse assistants provide basic care to patients in healthcare facilities, assisting with daily living, monitoring patient health, and providing vital support to nurses and medical staff. |
| Registered Nurse | Registered nurses are responsible for providing and coordinating patient care. This includes educating patients and their families about various health concerns, administering medications and treatments, and collaborating with other healthcare professionals to develop and implement care plans. |
| Unit Manager | Unit Managers oversee the operations of a specific unit within a healthcare facility, supervise staff, manage resources, and ensure the delivery of high-quality patient care. |
| Unit Secretary | Unit secretaries provide administrative support to nursing units and facilitate communication between staff, patients, and families while maintaining patient records. |
| Department Agent | Department agents create, view, edit, and fulfill service requests created by the care team on behalf of the hospital's ancillary departments. |
| Department Agent Manager | Department Agent Managers oversee the department agents and ensure that requests are fulfilled in an effective and timely manner. |
Healthcare Operations Core workflow
Healthcare Operations Core workflow.
- An administrator configures the Healthcare Operations Core application.
- A care team member detects an operational issue and reports it using the Care Team Portal.
- A supporting service agent receives the request in the form of a case or an incident and fulfills it using Workspace.
Healthcare Operations Core benefits
| Benefit | Feature | Users |
|---|---|---|
| Provides a framework to expand operational cases to supporting services departments. | Healthcare Operations Case overview | Admin |
| Gain visibility into operational cases that are related to your care team. | Care Team Portal | Care Team members |
What to explore next
To learn more about configuring and using Healthcare Operations Core, see: