Healthcare and Life Sciences Service Management

With the ServiceNow® Healthcare and Life Sciences Service Management applications, streamline the patient and care team workflows with playbooks and case management.

Healthcare and Life Sciences Service Management includes the following applications:

• Healthcare and Life Sciences Service Management Core

  Deliver a seamless digital experience for your users and streamline healthcare operations with automated processes.

• Pre-Visit Management

  Streamline the scheduling process of procedure requests for patients and increase visibility to pre-authorization approvals prior to scheduled procedures.

• Patient Support Services

  Streamline the patient onboarding, education, and engagement for various patient support services such as discount plans, adherence programs, opioid, and diabetes management.

• Vaccine Administration Management

  Manage vaccinations for infectious diseases from start to finish.

• Redox Inbound Integration

  Use the real-time bidirectional data exchange with external healthcare systems via the Redox platform​.