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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Pre-authorization request table

The Pre-authorization request [sn_hcls_pre_auth_header] table stores the authorization request details for a healthcare service provided by a payer organization.

Key features

  • Stores the pre-authorization request details for a healthcare service provided by a payer organization.
  • Enables pre-authorizing healthcare service for a patient.
  • Includes the pre-authorization number, pre-authorization type, pre-authorization effective dates, and healthcare service order details.

Role required to configure the table: sn_hcls.admin.

For more information, see Healthcare and Life Sciences data model.

FieldData typeDescription
CaseReferenceHealthcare case associated with the ordered healthcare service for the patient.
Review typeChoice listCategory of the healthcare service. The following types are available by default: - Routine: A healthcare service customarily administered by a practitioner and can be scheduled in advance based on the patient’s and practitioner’s preference. - Elective: An optional healthcare service that can be scheduled at any time in the future based on the patient’s and practitioner’s preference. - Urgent: A required healthcare service that is considered urgent and must be scheduled immediately. - Non urgent: A healthcare service that isn't considered urgent and can be scheduled in the near future.
Date approvedDateDate when the pre-authorization request was approved by the payer organization.
Date fax receivedDate/TimeDate and timestamp on a fax received for the pre-authorization request.
InsuranceReferenceMember plan associated with the patient.
PatientReferencePatient on whose behalf the pre-authorization request was submitted.
Place of serviceReferenceLocation of service rendered.
Primary pre-auth numberStringPrimary pre-authorization number generated by the payer organization.
ReasonStringReason for the pre-authorization request.
Referring practitionerReferencePractitioner who recommended the healthcare service associated with the pre-authorization request.
RemarksStringComments or additional information about the pre-authorization request.
Rendering practitionerReferenceProvider rendering the service.
Secondary pre-auth numberStringSecondary pre-authorization number generated by the payer organization.
Short descriptionStringA short description of this pre-authorization request.
SourceReferenceSource system details of an external healthcare system in a ServiceNow instance.
StatusChoice listApproval status of the pre-authorization request. The following types are available by default: - Draft: Pre-authorization request is yet to be submitted. - Pending: Pre-authorization request is submitted for review to the payer organization. - Approved: Pre-authorization request was approved by the payer organization. - Denied: Pre-authorization request was denied by the payer organization. - Completed: Pre-authorization request was completed with one or more items were denied in the request.
Review typeStringType of the healthcare service requested in the pre-authorization request. The following types are available by default: - Medical - Prescription - New
Valid fromDateStart date of the pre-authorization request validity period.
Valid untilDateEnd date of the pre-authorization request validity period.

Parent Topic:Healthcare and Life Sciences data model tables