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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Encounter table

The Encounter [sn_hcls_encounter] table stores the information about an interaction between a patient and healthcare providers for providing healthcare services or assessing the health status of a patient.

Key features

  • Stores any encounters that a patient has undergone with any practitioner.
  • Includes the encounter type, service type, practitioner, location of the encounter, and start and end times of the encounter.

Role required to configure the table: sn_hcls.admin.

For more information, see Healthcare and Life Sciences data model.

FieldData typeDescription
AppointmentReferenceAppointment marked as fulfilled and linked to the encounter.
DurationDuration

Time during the encounter that the participant participated.

This field is automatically set to the duration between Start time and End time of an encounter.

Encounter typeReferenceType of encounter.
End timeDate/TimeDate and time when the participation of a patient in the encounter ended.
External idStringIdentifier of the record in an electronic medical record \(EMR\) system.
LocationReferenceHealthcare location where the encounter takes place.
NumberString

Alpha-numeric profile identifier of the encounter.

The value is auto-generated and is incremented every time you add a new encounter to your ServiceNow instance. The initial value for the Number field is ENC00001001.

Note: To customize the number, define the auto-numbering format for the Encounter [sn_hcls_encounter] table. For more information, see Add auto-numbering records in a table.

Parent encounterReferenceParent healthcare event associated with the encounter.
PatientReferencePatient involved in the encounter.
PractitionerReferencePractitioner involved in the encounter.
Priority typeReferenceUrgency of the encounter that is used to make informed decisions if needing to reprioritize.
Service providerReferenceHealthcare organization responsible for the services included in the encounter.
Service typeReferenceBroad category of the service that is to be provided. For more information about the available types, see service types defined in the FHIR specifications.
SourceReferenceSource system details of an external healthcare system in a ServiceNow instance.
Start timeDate/TimeDate and time when the participation of a patient in the encounter began.
StatusChoice listStatus of the encounter. The following statuses are available by default: - Arrived - Cancelled - Entered in error - Finished - In progress - On leave - Planned - Triaged - Unknown For more information about the available statuses, see encounter statuses defined in the FHIR specifications.

Parent Topic:Healthcare and Life Sciences data model tables