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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Setting up roles and responsibilities in Care Team Operations for Healthcare IT

To be determined.

To understand how roles and responsibilities function in Healthcare Operations, see Setting up roles and responsibilities for Healthcare Operations users.

The following roles and responsibilities are included with Care Team Operations for Healthcare IT:

RoleResponsibilityDescription
sn\_cto\_hcit.loc\_support\_agentSupport Department AgentInherits Location Support Agent responsibility from Service Model Foundation.Can view/resolve all cases under their assignment group, tracks, and fulfill cases.

What to do next

  1. Assign roles to Care Team Operations for Healthcare IT users
  2. Assign responsibilities to Care Team Operations for Healthcare IT users