Report an EMR issue with Care Team Operations for IT
Report any issue with your EMR system using the Report an EMR issue catalog item from the Care Team Operations portal.
Before you begin
Role required: sn_hco.care_team_member
Procedure
In the Care Team Portal, navigate to Create a request > Request IT service > Report an EMR issue.
Fill in the following fields.
| Field | Description |
|---|---|
| Unit | The unit in which the EMR having an issue is located. |
| Short description | A short summary of your issue. |
| Describe your request in detail | Add a detailed description of the issue occurring with the EMR. Provide as much relevant information as possible. |
| Urgency | The urgency of this issue. Options are:- 1 - High - 2 - Medium - 3 - Low |
| Contact person | The associated contact for this request. |
| Phone type | The phone type associated with the contact number. Options are:- Business - Mobile - Other |
| Contact number | The phone number of the associated contact for this request. |
- Select Submit.