Report a medical device issue with Care Team Operations for Biomed
Report any issue with a medical device issue using the Report a medical device issue catalog item from the Care Team Operations portal.
Before you begin
Role required: sn_hco.care_team_member
Procedure
In the Care Team Portal, navigate to Create a request > Request biomed service > Report a medical device issue.
Fill in the following fields.
| Field | Description |
|---|---|
| Unit | The unit associated with this request. |
| Asset tag or serial number | The asset tag or serial numeric value associated with the medical device experiencing an issue. |
| Identified asset | |
| Asset model | The asset model of the medical device experiencing an issue. |
| Location | The location of the medical device. |
| Short description | A short summary of your issue. |
| Describe your request in detail | Add a detailed description of the device issue occurring. Provide as much relevant information as possible. |
| Urgency | The urgency of this issue. Options are:- 1 - High - 2 - Medium - 3 - Low |
| Contact person | The associated contact for this request. |
| Phone type | The phone type associated with the contact number. Options are:- Business - Mobile - Other |
| Contact number | The phone number of the associated contact for this request. |
- Select Submit.