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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Configure the healthcare record page to support your custom healthcare case type

Configure the healthcare record page in Workspace to include your custom case type to display EMR session information.

Before you begin

Role required: admin

Set your scope to Healthcare and Life Sciences Service Management Core.

About this task

[Omitted video] Description: Video showing how to configure a HCLS Case request definition to support the newly created healthcare case type.

Procedure

  1. Navigate to All > Now Experience Framework > UI Builder.

  2. In Experiences, open CSM/FSM Configurable Workspace.

  3. In Pages and Variants > Record, click on Healthcare record page voltron.

  4. Toggle the Settings button.

  5. In Conditions, under Variant conditions, append an additional OR statement that includes your new healthcare case type name: ^ORtable=<your table name>

    For example:

    table=sn_hcls_patient^ORtable=sn_hcls_case^ORtable=sn_hcls_emr_case
    

    Note: To find your healthcare case type table name, navigate to All > System Definition > Tables and search for your new Healthcare Case type. The table name is displayed in the Name column.

  6. Click Save.

Result

You have now configured Workspace to include your custom healthcare case type.