Roles installed with Care Team Work Management
The following roles are installed with Care Team Work Management.
| Role | Persona | Roles structure | Description |
| sn_cto.loc_contributor | Care Team Location Contributor | Contains: sn\_task\_plan.viewer | Can request care team operation cases and read results of smart assessments. |
| sn_cto.loc_support_agent | Care Team Location Support Agent | Contains: sn\_hco.loc\_support\_agent wm\_location\_agent \(if Field Service Management is installed\) | Views/resolves all cases under assignment group and tracks and fulfills cases. |
| sn_cto.care_team_agent | Care Team Agent | Contains: sn\_cto.loc\_support\_agent sn\_task\_plan.viewer wm\_basic sn\_hco.care\_team\_membe | Works on care team tasks and smart assessments. |
| sn_cto.care_team_agent_manager | Care Team Agent Manager | Contains: sn\_cto.care\_team\_agent sn\_task\_plan.creator sn\_customerservice.svc\_location\_manager sn\_hco.care\_team\_manager | Configures addition/removal of care team members, task plan templates, and smart questionnaire templates. |
| sn_cto.admin | Care Team Work Management Admin | Contains: sn\_hco.admin sn\_cto.care\_team\_agent\_manager sn\_task\_plan.creator | Configures organizations and team structure and has all privileges of agent manager. |
| sn_hco_orc.plan_author | Operational Leader | Contains: sn\_task\_plan.creator sn\_fsm\_planned\_wm.planned\_work\_admin sn\_case\_creation.org\_editor | Authors templates and schedules. |
| sn_hco_orc.loc_support_agent | Support Agent | Creates and fulfill the Healthcare orchestration tasks. Can create healthcare orchestration cases. | |
| sn_hco_orc.loc_support_agent_manager | Support Agent Department Manager | Tracks and manages all the tasks and cases for support departments. | |
| sn_hco_orc.loc_contributor | Healthcare Orchestration Location Contributor | Provides create access for orchestration cases. Reports, views, tracks, and responds to orchestration cases. | |
| sn_hco_orc.loc_manager | Healthcare Orchestration Location Manager | Responsible for assigning and overseeing tasks, tracking their completion status, and ensuring compliance. | |
| sn\_hco\_orc.admin | Healthcare Orchestration Admin | Contains: sn\_hco.admin | Manages the Healthcare orchestration roles and duties. |