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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Activate Care Team Work Management

Activate the Care Team Work Management [com.sn_cto] application.

Before you begin

Role required: admin

About this task

The application includes demo data for Care Team Work Management and installs related applications and plugins when they aren’t already installed.

This application has a dependency on Healthcare Operations Core [com.sn_hco].

Note: Installing Care Team Work Management also installs the following applications:

  • Healthcare and Life Sciences Service Management Core
  • Healthcare Operations Core
  • Healthcare Operations Orchestration
  • Smart Assessments
  • Task Plan Templates
  • Planned Work Management (PWM)

Procedure

  1. Navigate to All > System Applications > All Available Applications > All.

  2. Find the Care Team Work Management application [com.sn_cto] using the filter criteria and search bar.

  3. If you're prompted, follow the links to the ServiceNow Store to get any additional entitlements for dependencies.

  4. Select Install.