Service Catalog installed with Care Team Operations for Facilities
The Care Team Operations for Facilities service catalog is organized into a hierarchy of Facilities-related categories and subcategories that clinicians commonly report.
This framework is specific to Facilities Management, focusing on the physical environment, building systems, and related infrastructure.
| Name | Description |
|---|---|
| Emergency preparedness | Requests for developing and updating emergency plans, conducting drills, and training staff on emergency procedures. |
| Environmental/Facility Conditions | Requests for repairs, routine maintenance, and inspections to confirm the physical state of buildings and grounds meets standards. |
| Safety and Security | Requests for installation and maintenance of surveillance systems, access control systems, and emergency response planning. |
| Utilities and building infrastructure | Requests for maintenance and management of essential services such as electricity, water, HVAC systems, and communication networks. |
| Structural integrity | Requests for structural inspections, repairs, and maintenance to ensure the building remains safe and sound over time. |
| Catalog Item/Service Definition | Short Description | Description |
|---|---|---|
| Temperature and Humidity Control | Report temperature and humidity-related issues. | Manages temperature and humidity levels to confirm comfort and safety in various hospital areas, including operating rooms and patient rooms. Case categories: - Humidity Management - Excess humidity or condensation in sensitive areas. Dehumidifier or humidifier malfunctions. - Room Climate Issues - Operating rooms, patient rooms, and labs being too warm or cold. Heat distribution problems. |
| Ventilation and Air Quality | Report HVAC and air quality issues. | Ensures efficient HVAC systems for proper air exchange and maintains indoor air quality by addressing odors and filter maintenance.Case categories: - HVAC System Efficiency - Inadequate air exchanges in patient-care areas. Inconsistent airflow or stagnant zones. - Indoor Air Quality Concerns - Persistent odors or musty smells indicating possible mold. Filter maintenance schedules not followed. |
| Lighting and Noise | Report lighting and ambient noise-related issues. | Addresses lighting standards and controls ambient noise to maintain a suitable environment for patients and staff.Case categories: - Illumination Standards - Inadequate or flickering lights in clinical or public areas. Insufficient lighting in hallways or emergency exits - Ambient Noise Control- Loud HVAC systems, mechanical equipment, or ongoing construction. Acoustic issues in patient rooms. |
| Water Supply and Plumbing | Report water leaks, temperature, and pressure-related issues. | Manages water pressure and temperature, repairs leaks, and drains to confirm reliable water supply and prevent flooding.Case categories: - Water Pressure and Temperature - Inconsistent hot water in patient showers or hand washing sinks. Sudden drops in water pressure. - Leaks and Drains - Dripping faucets, burst pipes, or water intrusion in ceilings/walls. Clogged drains causing localized flooding. |
| Slip, Trip, and Fall Hazards | Report floor and surface cracks, warps, and other moisture-related risks. | Enhances floor and surface integrity to prevent accidents caused by cracked tiles, warped floorboards, and moisture-related risks.Case categories: - Floor and Surface Integrity - Cracked tiles, warped floorboards, loose carpeting. Uneven thresholds between rooms or corridors - Moisture-Related Risks - Water leaks leading to slippery floors. Condensation in high-humidity areas |
| Fire Safety and Evacuation Readiness | Report fire protection and evacuation pathway-related issues. | Maintains fire protection systems and evacuation pathways to confirm readiness in case of emergencies.Case categories: - Fire Protection Systems - Non-functioning fire alarms, detectors, or sprinkler heads. Expired or missing fire extinguishers. - Evacuation Pathways - Blocked or improperly labeled fire exits. Damaged or missing directional signage. |
| Access Control | Report door, lock, and physical barrier-related issues. | Ensures door and lock maintenance and secures physical barriers and perimeters to control access to restricted areas.Case categories: - Door and Lock Maintenance - Faulty door hardware \(e.g., hinges, latches\). Broken badge readers for restricted areas. - Physical Barriers and Perimeters - Gaps in fencing or perimeter walls. Unsecured windows or roof access points. |
| Power Supply and Electrical Systems | Report circuit overloads, breaker trips, and outlet-related issues. | Manages circuit overloads, breaker trips, and maintains outlets and fixtures to confirm reliable electrical systems.Case categories: - Circuit Overloads / Breaker Trips - Repeated breaker trips indicating overloaded circuits; Faulty or outdated wiring posing fire hazards. - Outlets and Fixtures - Damaged or loose wall outlets. Malfunctioning light switches or corridor lighting panels. |
| Elevator Functionality | Report elevator reliability and safety related issues. | Ensures mechanical reliability and safety features of elevators to provide secure and efficient transport within the hospital.Case categories: - Mechanical Reliability - Frequent malfunctions, doors jamming, or misalignments with floors. Overheating motors or delayed response times. - Safety Features - Emergency call buttons not functioning. Faulty or outdated braking systems. |
| Building-Wide Systems | Report heating, cooling, compressed air, and vacuum system-related issues | Maintains heating, cooling, compressed air, and vacuum systems to confirm consistent and efficient building operations.Case categories: - Heating and Cooling \(Boilers, Chillers\) - Inconsistent hot water supply from boiler system. Chiller unit leaks or insufficient cooling capacity. - Compressed Air and Vacuum Systems - Poor line pressure affecting clinical utilities. Leaks or pressure fluctuations in piping. |
| Generators and Backup Power | Report issues related to generator and backup power system reliability. | Ensures that generators and backup power systems are maintained and tested for reliability during power outages.Case categories: - Maintenance and Testing - Inconsistent testing schedules or poor maintenance logs. Fuel supply or battery issues preventing startup. - Transfer Switches - Slow or failed switchovers to backup power. Malfunctioning automatic transfer switches \(ATS\). |
| Physical Disaster Readiness | Implements weather-related protections and flood control measures to safeguard the hospital against natural disasters. | Request weather-related protections.Case categories: - Weather-Related Protections - Roof, windows, and external structures not reinforced for storms. Unsecured building features \(signage, awnings\). - Flood and Water Intrusion Control - Inadequate sump pumps or drainage systems. Vulnerable basement or sub-level areas prone to flooding. |