Service Catalog installed with Care Team Operations for Environmental Services
The Care Team Operations for Environmental Services service catalog is organized into a hierarchy of EVS-related categories and subcategories that care teams commonly report.
| Name | Short Description | Description |
|---|---|---|
| Housekeeping and Sanitation Services | Request daily cleaning, terminal cleaning, and high-touch surface disinfection. | Includes requests for daily cleaning, terminal cleaning (isolation room, standard discharge, enhanced/STAT), and high-touch surface disinfection. |
| Waste Management Services | Request regulated medical waste disposal, general trash pickup, and recycling. | Encompasses regulated medical waste disposal (sharps, trash room maintenance, biohazard pickup), general trash pickup, and recycling requests. |
| Infection Prevention Support | Request enhanced disinfection and isolation/outbreak cleaning. | Covers enhanced disinfection requests and isolation/outbreak response cleaning for specific areas with detailed precautions. |
| Linen and Laundry Services | Request clean linen delivery and soiled linen pickup. | Involves clean linen delivery and soiled linen pickup requests, detailing linen type, quantity, and handling instructions. |
| Hazardous Materials Handling | Request chemical and biohazard spill cleanup. | Includes chemical and biohazard spill cleanup requests, specifying the nature, size, and urgency of the spill along with PPE requirements. |
| Facility Maintenance Support | Request post-maintenance cleanup and facility issue reporting. | Consists of post-maintenance cleanup requests and facility issue reporting, including area affected and issue description. |
| Patient Room Turnover Services | Request standard and emergency/STAT room turnover. | Encompasses standard and emergency/STAT room turnover requests, detailing room number, urgency, and specific cleaning instructions. |
| Catalog Item/Service Definition | Description |
|---|---|
| Daily Cleaning Request | Routine cleaning of designated areas according to specified schedules and instructions. |
| Terminal Cleaning Request | Case categories: - Isolation Room Terminal Clean - Comprehensive cleaning after patient discharge or isolation in rooms requiring high-level disinfection. - Standard Discharge Clean - Thorough cleaning after patient discharge to prepare the room for new occupants. - Enhanced/STAT Cleaning - Immediate and intensive cleaning for emergency situations requiring expedited room turnover. |
| High-Touch Surface Disinfection | Targeted disinfection of frequently touched surfaces to prevent cross-contamination. |
| Regulated Medical Waste | Case categories: - Sharps Disposal - Safe disposal of sharp medical instruments such as needles and scalpels. - Trash Room Maintenance - Regular upkeep of trash rooms to ensure cleanliness and order. - Biohazard Waste Pickup - Collection and disposal of biological hazardous waste materials. |
| General Trash Pickup Request | Routine collection of general trash from specified areas. |
| Recycling Request | Collection of recyclable materials and transport to designated recycling facilities. |
| Enhanced Disinfection Request | Intensive disinfection for areas requiring extra precaution due to potential contamination. |
| Isolation/Outbreak Response Cleaning | Specialized cleaning procedures for areas affected by infectious outbreaks or requiring isolation protocols. |
| Clean Linen Delivery Request | Delivery of clean linens to designated units as per request details. |
| Soiled Linen Pickup Request | Collection of used linens from specified locations and handling as per instructions. |
| Chemical Spill Cleanup Request | Safe cleanup of chemical spills, specifying spill type and required safety measures. |
| Biohazard Spill Cleanup Request | Cleanup and decontamination of biohazard spills, detailing type and urgency of spill. |
| Post-Maintenance Cleanup Request | Cleaning services following maintenance work to remove debris and restore the area. |
| Facility Issue Reporting | Reporting and request for resolution of facility-related issues including detailed descriptions and photos. |
| Standard Room Turnover Request | Routine preparation and cleaning of patient rooms for new admissions according to checklist. |
| Emergency/STAT Turnover Request | Expedited turnover and cleaning of patient rooms for urgent admissions or emergencies. |