Care Team Operations for Environmental Services tables
The Healthcare EVS Case [sn_cto_evs_case] enables streamlined support for environmental services support use cases.
It extends the Healthcare Operations Core case.
| Field | Description |
|---|---|
| Number | The case number for this Healthcare EVS case. Generated automatically when created. |
| Short description | Brief description of the issue. |
| Description | Description of the issue. |
| Category | The type of service. |
| Healthcare location | Healthcare location where the issue is being reported. |
| Location | Common location mapped to the healthcare location. |
| State | The current state of the Healthcare EVS case. Synchronizes with the associated work order automatically when the Field Service Management plugin is installed. |
| Priority | Sequence in which the case should be resolved. |
| Urgency | Speed at which the case should be resolved. |
| Impact | Level of disruption caused. Indicates the size of the issue. |
| Opened by | The user who submitted the case. |
| Primary contact | The user for whom the case is created. |
| Assignment group | The assignment group of the user that fulfills and resolved the request/issue. |
| Assigned to | The user that fulfills and resolves the request/issue. |
| Requesting organization | The service organization of the requestor. |
| Supporting organization | The service organization that fulfills the case/request. |
| Service | Service definition linked to the case. |