Government Service Portal service catalog
The following services are base system public service catalog items offered in the Government Service Portal.
These services display automatically for registered users. When a user uses one of these catalog items to submit a request, it automatically maps the case to certain pre-built requests. .
For information on how to set up and customize the public services offered by your agency (and displayed in your Government Service Portal service catalog), see Configure the portal service catalog for a constituent, business, or agency.
A user can go to the service catalog and create a case using the categories and sub-categories outlined in the following table.
Public Service Request Catalog Items
| Category | Subcategory | Description | |
|---|---|---|---|
| Animal | N/A | Aggressive Animal | Report truly aggressive animals as opposed to animals that are merely barking or running at large |
| Abused and Neglected Animal | Report an injured, abused, neglected or, otherwise, in danger domestic animal. | ||
| Injured Animal | Report any non-owned animal in the public way, public place, city park, on a pole, electrical wire, or train tracks that is injured or sick. | ||
| Wildlife, Stray or Dead Animal Pickup | Report and request the removal of a dead wild or stray animal from the public right-of-way | ||
| Housing, Buildings, and Structures | Housing | Abandoned Vehicle (Private Property) | Report abandoned vehicles on private occupied property, private vacant property and public vacant lots/property. |
| Housing Inspection, Animal | Report residential animal problems such as animal feces, too many animals and/or exotic animals on occupied private property. | ||
| Housing Inspection, Fire Protection | Report damaged or lack of proper fire protection equipment (e.g., fire extinguisher, fire escape, smoke alarms) in residential rental property | ||
| Housing Inspection, Vacant Residential Property | Report a residential property which has become open to casual entry by the public and represents a hazard to the community. | ||
| Illegal Flyers | Report illegal flyers posted on private property. | ||
| Garbage, Recycling & Graffiti | Garbage | Damaged Garbage Bin Replacement | Submit a request for replacement of a damaged garbage bin |
| Public Trash Can Issue | Report overflowing public trash cans to be emptied | ||
| Illegal Dumping | Report report large amounts of trash bags or more, bulk items, or building materials that appeared overnight or a witnessed act of dumping from a vehicle | ||
| Missed Residential Garbage | Report missed residential garbage collection | ||
| Recycling | Missed Recycling | Report missed residential recycling collection | |
| Grafitti | Graffiti Removal | Report graffiti on private or public property | |
| Parks and Trees | Parks | Park Cans | Request to have overflowing trash cans and trash around cans removed from Recreation & Parks properties |
| Park Maintenance | Request maintenance at within public park or at a park structure (e.g., pavilion or gazebo). Typical park maintenance requests include trash on grounds, basketball replacement, tennis/basketball court repairs, fences repairs, bench repairs, masonry work, water fountain repairs and other outside water leaks. | ||
| Trees | Street Tree Down | Report a loose or fallen limb from a city street tree that is a hazard to transit or public safety | |
| Street Tree Inspection | Request an inspection of a City street tree that may need removal or pruning. | ||
| Tree Planting Request | Requests to plant a tree on the City parkway in front of your house. | ||
| Tree Removal Request | Request to remove a dead or diseased tree on the public way. | ||
| Public Safety | N/A | Equipment Noise Complaint | Report excessive noise coming from air conditioners, compressors, generators, or any other piece of industrial or commercial equipment. |
| Spills or Dumping in Natural Water Ways | Report pollution into rivers, lakes, canal, or sewers. | ||
| Water Supply Issues | Report issues with water supply or no water to property | ||
| Streets and Sidewalks | Streets | Street Cleaning Request | Request for curb to curb sweeping the debris off the street by a street sweeping machine |
| Water On Street | Report water that remains on the street due to broken fire hydrants, drains etc. | ||
| Remove Obstruction in the Right of Way (ROW) | Report items such as concrete poles, wood, tools, car parts, etc., that are obstructing the Right of Way (ROW) | ||
| Potholes | Report a pothole (surface level damage to a street or a depression/hollow in a road surface caused by wear or subsidence.) | ||
| Sidewalks | Sidewalk Inspection Request | Report the condition of City sidewalks or accessibility (ADA) ramp issues | |
| Traffic and Parking | Parking | Broken Parking Meter | Report a broken parking meter |
| Parking Complaint | Report suspected illegal parking | ||
| Traffic | Damaged or Missing 'Do Not Enter' signs | Report maintenance issues to damaged or missing "Do Not Enter" signs. | |
| Damaged or Missing Stop Signs | Report maintenance issues to damaged or missing "Stop" signs | ||
| Damaged or Missing Street Name Sign | Report a damaged or missing street name sign in need of replacement or repair | ||
| Traffic Signal Out | Report traffic signals and/or pedestrian crosswalk signals that are not working or are flashing | ||
| Water & Sewer | Sewer | Sewer Investigation | Report any sewer related issues such as sewer/sanitary manhole cover damage/missing, an odor of sewage with no visual evidence, or maintenance of tree roots in a sewer drain which could cause a backup. |
| Water | Sewer Overflow | Report sewer water leaking or overflowing from outside pipes. | |
| Water Meter Cover Missing or Damaged | Report a missing or damaged water meter cover. | ||
| Water Odor or Bad Taste | Report any unusual smell or taste associated with a dwelling's tap water. | ||
| Open Hydrant | Report water flowing from a hydrant nozzle. |
Information Request Catalog Items
| Category | Description |
|---|---|
| FOIA Request | Submit a request to obtain FOlA information that is not readily available as part of this government agency's normal business services. |
| Public Request | Submit a request to obtain public information that is not readily available as part of this government agency's normal business services. |
License and Permit Request Catalog Items
| Category | Description |
|---|---|
| Request License | Submit an application for a commercial fishing license. |
Social Benefits Request Catalog Items
| Category | Description |
|---|---|
| Apply for Nutrition Assistance | Request financial assistance for individuals and families to afford food. |
| Apply for Unemployment Insurance | Request temporary cash benefits for workers who have become unemployed through no fault of their own and are currently capable of, available for, and actively seeking work. |
| Request Vocational Rehabilitation Services | Request support for individuals with intellectual and developmental disabilities. |