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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Create a business contact account from license or permit application data

Use the contact information for related parties entered on a license or permit application to create business contact accounts.

Before you begin

Role required: sn_gsm.constituent_agent, sn_gsm.relationship_agent, sn_gsm.government_service_manager, sn_gsm.business_agent, sn_gsm.agency_constituent_agent, sn_gsm.agency_manager, sn_gsm.agency_agent

Procedure

  1. Navigate to the CSM Configurable Workspace and select lnteractions > All.

  2. Select the interaction number to open an existing interaction record, or select the new icon

Image omitted: new-icon.png
New icon. to create an interaction.
  1. Select the interaction type and assign the interaction to a user.

  2. Enter a short description of the interaction.

  3. Select Save.

  4. Select Create Business and fill in the fields.

  5. Select Submit.