Using the activity stream in the Mobile Agent
If you're a government service agent, you can access the activity stream from within the case card in the Mobile Agent. You can also communicate with requesters and make internal notes about the work on a record, which means that you can relay and track information more efficiently.
Using the activity stream
As an agent, you can use the activity stream to communicate with constituents and track the information on a record. You can access the activity stream by selecting the activity stream related list.
The following example shows the activity information view for a record in the Mobile Agent.
Activity stream view for a record in the Mobile Agent app.
Agent tasks in the mobile activity stream
The following table lists the tasks that you can do in the activity stream in the Mobile Agent.
| Task | Description |
|---|---|
| View comments, attachments, or case tasks for the case | Scroll through the Activity Stream section to view all comments, attachments, and case tasks that are associated with the service or information request case. |
| Add work notes or comments |
The post is added to the Activity section. Internal work notes are private and are only visible to other agents. External comments are visible to agents and requesters. |
| Add photos or attachments | - Select the document icon \( Image omitted: psds-mobile-agent-app-document-icon.png - Select the camera Document icon.\) to attach a document to the case. Image omitted: psds-mobile-agent-app-camera-icon.png - Select the gallery icon \( Camera icon. icon to take a photo to attach to the case. Image omitted: psds-mobile-agent-app-gallery-icon.png Gallery icon.\) to attach an existing photo to the case. |