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Extend capabilities › Configure › Public Sector Digital Services \(PSDS\)
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Install the Performance Analytics and Reporting Solution for Public Sector Digital Services

Install the content pack for the Public Sector Digital Services Platform Analytics Solution from the ServiceNow Store.

Before you begin

  • Activate the full, subscription version of Performance Analytics on the instance where you're activating this Platform Analytics Solution. You can activate Performance Analytics on a non-production instance without purchasing a subscription. For more information, see Activate your Performance Analytics subscription.

  • Install Public Sector Digital Services Core from the ServiceNow Store.

Role required: admin

Procedure

  1. Navigate to All > System Applications > All Applications > ServiceNow Store.

  2. Browse for Performance Analytics Content Pack for Public Sector Digital Services and verify that you have the necessary valid entitlements.

    You need a HI account and permission to request applications for the instances under consideration. The HI account and the instance need to be part of the same company. For more information, see Install a ServiceNow Product on the ServiceNow Store.

  3. Search for Performance Analytics Content Pack for Public Sector Digital Services.

  4. Install the application.