Skill inputs for Now Assist for Public Sector Digital Services (PSDS)
Use the inputs and triggers for each skill to configure how and when a skill is used.
Overview of skills
Depending on the selected skill, you can configure inputs. These settings determine how and when a skill is used. An input identifies the data that is used for a skill, such as the table and fields that are used to generate a case summary.
Chat summarization skill
The following table lists the inputs for the chat summarization skill.
| Input | Description |
|---|---|
| Chat conversations | Virtual Agent chat conversations are input data by default. |
| Portals | Portals to use as the source of the input data. You can't deselect the default product portal, and portals that are already in use by other products can't be selected. |
The following table lists the property that you can select to control how a chat summary is displayed.
| Property | Description |
|---|---|
| Bulleted list | Chat summary as an unordered list. When this option is set to Off, the chat summary can be viewed in paragraph form. |
Case summarization skill
The case summarization skill includes the inputs that identify the table and fields that are used when a case summary is generated.
In this release, you can't modify a skill's input data source. The data source contains the tables and fields that the skill relies on.
The following table lists the inputs for the case summarization skill.
| Input | Description |
|---|---|
| Input table | Case \[sn\_gsm\_case\] |
| Input fields | - Description - Short description - Work notes - Additional comments |