Configure Now Assist for Public Sector Digital Services (PSDS)
If you have the admin role, you can configure the Now Assist for Public Sector Digital Services (PSDS) application so that your agents and managers can use the generative-AI skills in CSM Configurable Workspace and in Core UI.
Use the Now Assist Admin console to configure Now Assist for Public Sector Digital Services (PSDS). This console contains everything that you need to install the available Now Assist plugins and configure generative AI skills. For additional information, see Overview tab in Now Assist Admin.
The following table lists the features and skills that are available for use with Now Assist for Public Sector Digital Services (PSDS) and are accessible through the Now Assist Admin console.
| Available Features | Skills |
|---|---|
| Document | Document screening |
| Chat | - Chat summarization - Chat recommendation - Sidebar recommendation |
| Case | - Investigative case summarization - Government case summarization |
| Search | - Legislation summarization - Search summarization - Extract Q&A answers from knowledge base articles upon search |
Note:
Now LLM Service is currently the only provider for this application's skills.