Modify email templates

You can modify the email templates to align the messages with your organization’s branding, or to add disclaimers required by regional regulations.

Before you begin

Role required: sn_grc_pdr.pdr_admin

About this task

The following email notifications are sent to the requesters when they use the external facing PDR form:

• Verification email

  Sends verification code to validate their email address.

• Acknowledgment email

  Notifies requesters that their privacy request has been received and is being processed.

• Proof of authorization email

  Requests proof of authorization from authorized agents who submit requests on behalf of someone.

Procedure

1. Navigate to All > System Mailboxes > Outbound > Outbox.

2. Select the email template (verification, acknowledgment, or proof of authorization email) that you want to add.

3. After making the changes, select Preview email and review the changes.

4. Save the changes by selecting Update.

Parent Topic:Using Personal Data Rights