Create a Now Support Case for UCF-CCH account integration information
After establishing your UCF CCH account, use the Now Support Service Portal to initiate the account integration process.
Before you begin
Sign up for a UCF CCH account and customize your basic subscription to include API Access. A user with the UCF administrator role must log into the CCH account and generate the API key.
Note: The previous arrangement for free access to UCF content inclusive of your GRC license ended November 30, 2018. All customers must purchase a subscription from Unified Compliance directly.
Role required: admin
Procedure
After activating the Compliance UCF plugin, sign in to the Hi Service Portal.
Click Get Help.
Get help icon shown
Click Open a Case.
Fill out the Create Case form.
| Field | Description |
|---|---|
| Subject | A brief description of the case. |
| Description | Describe the issue and provide the following information: - Enter I have activated the new GRC: Compliance UCF (com.sn_comp_ucf) plugin. I have already subscribed to the UCF CCH. I am requesting that you provide me with the necessary OAuth information to complete the integration. - Include your company name and company account number. - Include the requester’s name, business email address, and phone number. Note: By providing your company and requester contact information, you authorize ServiceNow® customer service to contact and share that information with Network Frontiers, a third party, to complete your UCF CCH account enrollment. |
| How can we help you? | Click Request. |
| Attachments \(screenshots, logs, etc.\) | Attach screenshots, as necessary. |
| Which of your instances are affected? | Enter your company's GRC instance. |
| What is the impact? | Select your answer. |
Click Submit.
Customer Service and Support initiates the OAuth integration process and contacts the requester with the integration information.
Parent Topic:Integrate with UCF Common Controls Hub to manage compliance frameworks