Work with acknowledgements using the Service Portal

After you have received a request to provide acknowledgement for a policy, you have the option of working with the request in the ServiceNow AI Platform, or you can perform your actions in the ServiceNow Service Portal.

Before you begin

Role required: sn_grc.business_user, sn_grc.business_user_lite, sn_grc_emp_user.grc_employee

Procedure

1. Navigate to the ServiceNow Service Portal.

2. In the header bar, navigate to GRC > My Policy Acknowledgements.

   All pending policy acknowledgement requests assigned to you appear.

3. To view details of the request, click View.

**Note:** The actions you can perform on the policy acknowledgement depend on how the acknowledgement campaign was configured, as follows.

Parent Topic:Acknowledge a policy