Create New Service Instance form
Use the Create New Service Instance form in Operational Resilience Workspace to set up an application service and configure its related lists.
Create New Service Instance form
For a description of the field values, see the following table.
| Field | Description |
|---|---|
| Details tab | |
| Name | Name of the application service. |
| Approval group | Approval group that is responsible for the approval of the application service, for example, Analytics setting managers or Application Security group. |
| Model ID | Model ID for the application service, for example, AT&T SoundPoint IP 560. |
| Support group | Support group for the application service, for example, App Engine Admins. |
| Owned by | Owner of the application service. |
| Change group | Change group that is responsible for updating the application service, for example, Application Development. |
| Business criticality | Criticality of the application service. The available options are as follows:- 1—most critical - 2—somewhat critical - 3—less critical - 4—not critical |
| Managed by | User that manages the application service. |
| Version | Version of the application service. |
| SLA | Service level agreements \(SLAs\) associated with the application service, for example, Finance 99.99. |
| Used for | Usage category that the application service is used for. For example, Staging. The available options for the usage category are as follows:- Production - Staging - QA - Test - Development - Demonstration - Training - Disaster recovery |
| Location | Location and the physical address for the application service. |
| Operational status | Operational status of the application service. The available options are as follows:- Operational - Non-Operational - Repair in Progress - DR Standby - Ready - Retired - Pipeline - Catalog |
| Vendor | Vendor that is responsible for operating the application service, for example, Acer or Adobe Systems. |
| Service classification | Classification of the service. The available options are as follows:- Application Service - Business Service - Technology Management Service |
| Comments | Comments section for the application service. Typically, the Operational Resilience administrators add comments about the application service. |
| Related tab | Description |
|---|---|
| General | |
| Overview tab | Displays the following red flags data:1. Total red flags 2. Red flags by type - Issues - Failed controls - Risks - Outages - Incidents - Change requests - Operational vulnerabilities - Vulnerabilities - Third party risk assessments 3. Assets impacted by red flags |
| Details tab | Details of the selected application service record. |
| Services and dependencies | |
| Child services | Child services that are associated with the application service. The tab displays the following sample information about the child services: - Dependency - Pillar - Impacted objects - Red flags count |
| Business processes | Processes that are associated with the application service. The tab displays the following sample information about the business processes: - Dependency - Pillar - Impacted objects - Red flags count |
| Dependencies | Dependencies that are associated with the application service. The tab displays the following sample information about the dependencies: - Dependency - Pillar - Impacted objects - Red flags count |
| Ongoing events | |
| Incidents | Incidents that are associated with the application service. The tab displays the following sample information about the incidents: - Incident - Short description - Owner - Opened - Caller - Priority - State - Category - Assignment group - Assigned to - Updated - Updated by - Dependency - Pillar |
| Outages | Outages that are associated with the current application service. You can create an outage for the service. The tab displays the following sample information about the outages: - Number - Outage - Type - Begin - End - Dependency - Pillar |
| Red flags | |
| Issues | Issues that are associated with the application service. The tab displays the following sample information about the issues: - Issue - Priority - Status - Planned end date - Dependency - Pillar |
| High risks | High risks that are associated with the application service. The tab displays the following sample information about the high risks: - Risk - Risk assessment - Risk statement - Risk response - Inherent rating - Computed inherent rating - Residual rating - Computed residual rating - Dependency - Pillar |
| Failed controls | Failed controls that are associated with the application service. The tab displays the following sample information about the failed controls: - Control - Control objective - Status - Dependency - Pillar |
| Change requests | Change requests that are associated with a business service. The tab displays the following sample information about the change requests: - Change request - Short description - Type - State - Planned start date - Planned end date - Assigned to - Dependency - Pillar |
| Tasks | Tasks that are associated with the application service. The tab displays the following sample information about the tasks: - Task - Short description - State - Task type - Priority - Assigned to - Dependency - Pillar |
| Vulnerabilities | Vulnerabilities associated with the application service. The tab displays the following sample information about the vulnerabilities: - Vulnerability - Dependency - Pillar |
| Operational vulnerabilities | Operational vulnerabilities associated with the application service. The tab displays the following sample information about the operational vulnerabilities: - Number - Case - Related area - Related area table - Title - Related area type - Domain |
| Third party risk assessments | Third party risk assessments associated with the application service. The tab displays the following sample information about the Third party risk assessments: - Third party risk assessment - Dependency - Pillar |
| Program activities | |
| Business continuity plans | List of the Business continuity plans that are associated with the application service. The tab displays the following sample information about the plans: - Plan - Plan asset - Activated plan - Event - Event asset - Dependency - Pillar - Status - RTO - RPO - BIA date - RTO gap |
| Importance and impact assessment | Importance and impact assessment that is done for the application service. The tab displays the following sample information about the assessment: - Impact tolerance \(Duration\) - Impact tolerance assessment - Justification for overriding impact tolerance \(Duration\) - Justification for overriding impact tolerance \(Customer impact\) - Justification for overriding impact tolerance \(Financial impact\) - Justification for overriding impact tolerance \(Transaction Volume\) - Overridden importance - Impact tolerance \(Customer impact\) - Impact tolerance \(Financial impact\) - Impact tolerance \(Transaction Volume\) - Importance |
| Scenario analysis | Scenario analysis that is associated with the application service. The tab displays the following sample information about the scenario analysis: - Breach status - Disruption duration - Impact tolerance - Deviation \(%\) - Importance - Scenario analysis - Service - Created by - Created - Domain |