Skip to content
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Configure recovery tier for impact assessment

Configure and use recovery tier to assign a single recovery time and name to a similar range of recovery time objective (RTO) values.

Before you begin

Role required: sn_bcm.admin

About this task

Recovery tiers are also associated with other organizational expectations such as levels of support, escalation, and communication.

Recovery tiers are used in these areas:

  • BIA scores and impact assessment result.
  • Element recovery times.

Some examples of recovery tiers include:

  • Tier 1 – Mission Critical: 2 hours RTO.
  • Tier 5 – Non-Essential: 1 week RTO.

Although there is no limitation to the number of recovery tiers, an organization can set 4 to 6 recovery tiers.

Note: Recovery tiers are automatically calculated on BIAs and element RTO by selecting the nearest recovery tier maximum time.

Procedure

  1. Navigate to Business Continuity > General Administration > Recovery Tiers.

  2. Click New.

  3. On the form, fill in the fields.

    FieldDescription
    NameName for the recovery tier level.
    Recovery time objectivesMetric that calculates how quickly the business should recover an element after a disaster.
  4. Click Submit.