Customize the Virtual Agent topic in Disputes intake via Virtual Agent
Review and modify the Virtual Agent topic in Disputes intake via Virtual Agent. Learn how the conversation workflow functions, and modify it for your own needs.
Before you begin
Set the application scope in your instance to Financial Services Card Operations.
Role required: admin
About this task
Disputes intake via Virtual Agent contains a Virtual Agent topic called Report a dispute. Review this topic to understand how the Virtual Agent assistant creates dispute cases and collects information from the customer.
Procedure
Navigate to All > Conversational Interfaces > Virtual Agent > Designer.
In the Search field, search for Report a dispute.
Select Report a dispute in the topic list.
What to do next
Review and modify the workflow for your business needs.
Parent Topic:Configure Disputes intake via Virtual Agent in Now Assist for Financial Services Operations (FSO)
Related topics