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Generate and view a claim's fraud score › Use › Commercial Lines Claims › Exploring insurance claims applications › Insurance applications › Financial Services Operations \(FSO\)
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Configure the fraud score ranges with UI Builder

Configure the fraud score ranges by using the UI Builder. You can configure certain fields, such as the Ranges field, in the fraud information page of the CSM Configurable Workspace, so that you can set the score range.

Before you begin

Role required: admin

About this task

Note: Any configuration changes made here appears at the Financial Services Operations Core level and will apply to all FSO Core applications.

Procedure

  1. Navigate to All > Now Experience Framework > UI Builder > Page collections.

  2. CSM default record post-Details > Fraud score > Default

  3. If a Different application scope message appears, select Edit in original scope.

  4. Set the minimum and maximum value on the configuration panel's Config tab by selecting Ranges.

  5. Set the value, color, and label by selecting Configure Ranges.

  6. Select Apply.

    By configuring the gauge, you can display the position of a particular value within a given range of minimum and maximum values. You can also see the progress by setting the color-coded data ranges. For more details on the gauge configuration, see the ServiceNow® Developer Site.

Related topics

CSM Configurable Workspace record pages