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Commercial Lines Claims › Exploring insurance claims applications › Insurance applications › Financial Services Operations \(FSO\)
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Components installed with Commercial Lines Claims

Several types of components are installed with activation of the sn_ins_claim_cml plugin, including plugins, tables, and user roles.

Plugins installed

PluginDescription
Customer Service\[com.sn\_customerservice\]Enables the extension of tables from the Customer Service Management application into the Financial Services Operations applications.

Store applications installed

Store applicationDescription
Financial Services Operations CoreStores the customer data that is needed to make policy service requests. For more information, see Financial Services Operations Core.
Insurance Special InvestigationsInsurance Special Investigations enables insurance carriers to route fraud investigation requests to SIU agents. Requests get routed via adjusters working on claim cases through workflows in the Personal Lines Claims application.
Document ProcessorEnables management of document services tasks that are used in insurance policy service cases. For more information, see Integrating with Document Processor.
Playbooks for Customer Service ManagementProvides a way to visualize business process workflows in a simple, task-oriented view, ensuring consistent responses to commonly encountered situations. For more information, see Playbooks for Customer Service Management.

Roles installed

Role title \[name\]DescriptionContains roles
Commercial Lines Claims
Commercial Lines Claims admin\[sn\_ins\_claim\_cml.admin\]- Grant Commercial Lines Claims roles - Delete Commercial Lines Claims cases and tasks - Configure Commercial Lines Claims application - Create and modify Commercial Lines Claims service definitions - Has read, write, and create access to Commercial Lines Claims policy or case data- decision\_table\_admin - sn\_bom.service\_definition\_admin - sn\_ins\_claim\_cml.admin - sn\_ins\_claim\_cml.auto\_processor - sn\_ins\_siu.viewer - sn\_doc\_processor.admin - sn\_ins\_claim\_cml.auto\_adjuster
Commercial Lines Claims manager\[sn\_ins\_claim\_cml.manager\]- View the Commercial Lines Claims dashboard - Use Process Mining for Commercial Lines Claims processes- sn\_ins\_claim\_cml.auto\_adjuster - sn\_ins\_claim\_cml.auto\_processor - pa\_viewer
Commercial Lines Claims adjuster\[sn\_ins\_claim\_cml.auto\_adjuster\]- Evaluates the commercial auto claim details based on assigned adjuster tasks, and settles claims - Views the status of commercial auto claim cases - Creates and edits ad-hoc tasks- sn\_customerservice.case\_contributor\_viewer - sn\_doc\_processor.agent - sn\_bom.adjuster - sn\_ins\_claim\_cml.auto\_processor - sn\_sla\_definition\_read - sn\_bom.viewer - sn\_bom.ca\_ins\_policy\_viewer - sn\_customerservice.csm\_workspace\_user
Commercial Lines Claims processor\[sn\_ins\_claim\_cml.auto\_processor\]- Submits commercial auto claim details, and creates and edits ad-hoc tasks - Views the status of commercial auto claim cases - Closes a claim - Records interactions- sn\_customerservice.case\_contributor\_viewer - sn\_ins\_claim.payment\_reader - sn\_ins\_claim.reserve\_reader - sn\_ins\_claim.fraud\_score\_reader - sn\_ins\_claim.property\_writer - sn\_bom.ca\_ins\_policy\_viewer - sn\_ins\_claim.coverage\_writer - sn\_ins\_claim.summary\_page\_read - sn\_bom.b2b\_agent - sn\_ins\_claim.participant\_writer - sn\_ins\_claim.policy\_snapshot\_reader - sn\_ins\_claim.profile\_writer - sn\_ins\_claim.injury\_writer
Commercial Lines Claims viewer\[sn\_ins\_claim\_cml.auto\_viewer\]View commercial auto claim cases and related data.- sn\_bom.ref\_data\_viewer - sn\_bom.service\_definition\_read - sn\_bom.account\_data\_viewer - sn\_bom.ca\_ins\_policy\_viewer
Commercial Lines Claims FNOL representative\[sn\_ins\_claim\_cml.fnol\_representative\]Create and track commercial claim cases for policies managed by them.- sn\_customerservice.case\_contributor\_viewer - sn\_sla\_definition\_read - sn\_bom.account\_data\_viewer - sn\_customerservice.consumer\_contributor - sn\_bom.ca\_ins\_policy\_viewer - sn\_customerservice.csm\_workspace\_user - sn\_customerservice.account\_contributor - sn\_bom.fnol\_representative
Insurance Special Investigations
Insurance Special Investigations admin\[sn\_ins\_siu.admin\]- Grant insurance special investigations roles - Delete special investigations cases and tasks - Configure Insurance Special Investigations application - Create and modify special investigations service definitions - Has read, write, and create access to special investigations case data- sn\_bom.service\_definition\_admin - sn\_ins\_siu.agent
Insurance Special Investigations agent\[sn\_ins\_siu.agent\]Submits evaluation on SIU tasks that are associated with a case.- sn\_ins\_claim.property\_reader - sn\_ins\_claim.payment\_reader - sn\_ins\_claim.reserve\_reader - sn\_ins\_claim.fraud\_score\_reader - sn\_ins\_claim\_cml.auto\_viewer - sn\_bom.b2b\_agent - sn\_ins\_claim.coverage\_reader - sn\_ins\_claim\_pers.auto\_viewer - sn\_bom.b2c\_agent - sn\_ins\_claim.participant\_reader
Insurance Special Investigations viewer\[sn\_ins\_siu.viewer\]View special investigation cases and related data. 

Tables installed

TableDescription
Commercial Lines Claims
Commercial Auto Claim Case \[sn\_ins\_claim\_cml\_auto\_service\]Stores information about commercial claim cases. This table extends the Commercial Claim Base \[sn\_ins\_claim\_cml\_base\] table.
Commercial Auto Claim Task \[sn\_ins\_claim\_cml\_auto\_task\]Stores information about all commercial claims tasks for all commercial claims cases.
Commercial Auto Claim Adjuster Task \[sn\_ins\_claim\_cml\_auto\_adj\_task\]Stores information about tasks related to the adjuster persona for commercial claims.
Commercial Claim Basesn\_ins\_claim\_cml\_baseExtends the Claim Base \[sn\_bom\_claim\_base\] table.
Property Incident\[sn\_ins\_claim\_cml\_auto\_incident\]Stores information about property incident details for commercial claims cases. This table extends the Claim Incident \[sn\_ins\_claim\_property\] table from Insurance Claims Core.
Insurance Special Investigations
SIU Tasksn\_ins\_siu\_taskStores information about tasks related to the Special Investigation Unit department for all claims auto cases.