Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Financial Services

The ServiceNow® Financial Services Operations (FSO) solution helps financial services institutions to reduce costs through automation, improve customer satisfaction, and embed risk and compliance controls across workflows.

ExploreIntroduction to core concepts and features.ConfigurePlan and configure your implementation.IntegrateExtend FSO capabilities by integrating with other applications.Banking applicationsManage and configure banking solutions.Insurance applicationsManage and configure insurance solutions.AnalyzeAccess preconfigured dashboards with actionable data visualizations.AutomateUse Now Assist for FSO to enhance user productivity and efficiency through proactive experiences using generative AI.

Additional resources

Learn more about what's new and changed in this release at Financial Services Operations release notes.
Log into your ServiceNow account and find additional information about implementing and deploying Financial Services Operations features at Best Practices.
Work with an implementation specialist to streamline your Financial Services Operations setup process. To learn more, see ServiceNow Impact.
Access real-time courses, self-paced training, and career resources at ServiceNow University. For example, there are suite certifications for FSO Insurance Professional and FSO Banking and Wealth Management Professional.
Connect with other Financial Services Operations users in the FSO community forum.