Using insurance applications

Use Financial Services Operations insurance suite of applications to resolve mid-term policy changes and requests with agility and responsiveness.

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FSO insurance applications enable you to do the following:

Connect work across distribution, underwriting, and servicing teams to resolve customer issues and policy change requeConnect work across distribution, underwriting, and servicing teams to resolve customer issues and policy requests faster.sts faster.
Eliminate administrative work from underwriting queues to prioritize written premium.
Improve regulatory compliance through built-in controls and a complete audit trail.
Agentic Contact Center for Insurance
Agentic Contact Center for Insurance enables insurance CSR agents to handle customer interactions more effectively by providing an AI-powered, unified workspace that displays customer summaries and interaction history. Agents can view previous cases and interactions in a single interface, reducing manual research and switching between applications during customer calls.
Property and Casualty Insurance Servicing
Property and Casualty Insurance Servicing policy service requests are supported through personal and commercial applications.
Life Insurance Servicing
Life Insurance Servicing policy service requests are supported through individual life and group life applications.
Exploring insurance claims applications in Financial Services Operations
ServiceNow® Financial Services Operations for Insurance offers several applications that support automated claims processing across different lines of business.