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Financial Services Operations \(FSO\)
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Financial Services Operations banking applications

Improve productivity with the Financial Services Operations banking suite of applications by reducing manual processes, information silos, and communication failures.

  • Agentic Contact Center for Banking
    Agentic Contact Center for Banking equips bank customer service representatives with AI-powered workspaces for handling customer calls and reviewing customer profiles—saving on research time, minimizing application switching, and improving the quality of customer interactions.
  • Dispute Management
    Dispute management helps agents create dispute cases for both personal and business debit and credit card accounts, as well as non-card (ACH) transactions, and automate the process of dispute routing and fraud-related activities.
  • Financial Services Card Operations
    With Financial Services Card Operations, streamline, digitize, and automate the card operations from the front to back office in your financial institution, so that credit card applications and card transaction disputes can be quickly processed.
  • Financial Services Deposit Operations
    ServiceNow® Financial Services Business Deposit Operations and Financial Services Personal Deposit Operations are a pair of applications in ServiceNow® Financial Services Deposit Operations that enable your financial organization to digitize end-to-end management of origination, servicing, and closure of deposit accounts.
  • Financial Services Loan Operations
    The ServiceNow® Financial Services Loan Operations application is a solution in Financial Services Operations that supports personal and business loans. This solution enables your financial organization to quickly resolve customer-initiated requests and system-generated exceptions around loan servicing and can help you transform your middle and back-office loan operations.
  • Financial Services Payment Operations
    With ServiceNow® Financial Services Payment Operations, streamline, automate, and future-proof the payment operations in the front, middle, and back office of your financial institution. The application supports both personal and business payment inquiries, claims, and debits.
  • Financial Services Treasury Operations
    The ServiceNow® Financial Services Treasury Operations application is a solution in Financial Services Operations that enables financial organizations to digitize the end-to-end onboarding of treasury products through automated workflows.
  • Intelligent Servicing for Fraud
    With ServiceNow® Intelligent Servicing for Fraud, you can create cases for suspicious fraud alerts from an alert detection system, a fraud case reported by a customer, or an external source such as a law enforcement agency or a regulator.

Parent Topic:Financial Services