Using Financial Services Treasury Operations
Learn how contributors and agents use the Financial Services Treasury Operations application to initiate, research, and resolve the treasury cases.
Workspace
Contributors and back-office agents use personalized Workspace to work on all aspects of treasury cases. Workspace enables agents to do the following:
- Monitor workload and performance
- Focus on high-priority items
- Easily navigate across tasks
For more information, see Workspaces.
| User | Description |
|---|---|
| Treasury contributor | Creates and tracks treasury service cases for accounts managed by them. |
| Treasury agent | Works on treasury service cases and treasury tasks. |
| Treasury agent connector | Creates and works on treasury cases and tasks to fulfil requests for accounts managed by them. |
| Document agent | Works on document tasks for treasury service cases. |
| Treasury admin | Configures the treasury workspace as per business requirements. For more information, see Configure CSM Configurable Workspace. |
Automated workflows
Predefined workflows for treasury cases are available with the application.
When a customer requires a treasury product, a treasury contributor initiates a case and updates its details, triggering the workflow. The flow triggers various tasks from the case and the assignment rules route these tasks to the appropriate back-office agents such as treasury and document agent. The agents work on these tasks to fulfill the treasury product request.
For more information, see Financial Services Treasury Operations workflows.
Case playbook
Using the case playbook, treasury contributor and agents review and work on their cases and tasks. The playbook provides end-to-end life cycle for the tasks performed during the case handling process, from the time a case is logged to the final resolution and communication to the customer.
Dashboard
Performance Analytics give business owners an insight into how the team and business is performing. A dashboard with pre-configured reports and customizable views is available with the application.
For more information, see Treasury Operations dashboard.
- Financial Services Treasury Operations workflows
The Financial Services Treasury Operations application installs automated workflows that can be configured for any treasury service. These workflows create cases and route tasks to the treasury and document agents. - Create a treasury service case
Begin the treasury service application process by creating a treasury case on behalf of your customer. - Submit a treasury service case for fulfillment
Collect all required information about the customer and submit the case to back-office agents for fulfillment. - Work on a treasury service case
Work on a treasury case to collect applicant information, ensure that any outstanding tasks are completed, and fulfill the treasury product request. - Work on a document task to generate agreement documents
Work on a document task to generate customer agreement documents that are required to activate the treasury product. - Work on a treasury task for due diligence or fulfillment
Work on a treasury task to perform due diligence or fulfillment activities for the parent treasury service case.
Parent Topic:Financial Services Treasury Operations