Exploring Financial Services Loan Operations
You can use ServiceNow® Financial Services Loan Operations to manage servicing for all types of loans.
Key features
- Automated workflows to route cases and tasks across different departments and functions, including the loan, document, and credit departments
- Support for business and personal loan operations on a single platform
- Support for customer-initiated requests and system-initiated exceptions
- Document processor service covering inbound and outbound documents and handling exceptions and approvals
- Personalized workspace for different roles
- Performance Analytics dashboards for insights into the team's and business performance
Loan Operations applications
The business and personal loan service requests are supported through the following applications:
Business Loan Operations
With this application, you can manage business loan servicing. A business loan is a loan that is obtained by an enterprise (account) to meet its business requirements.
You can enable Business Loan Operations by installing the Financial Services Business Loan Operations application (sn_bom_loan_b2b) from ServiceNow Store.
Personal Loan Operations
With this application, you can manage personal loan servicing. A personal loan is a loan that is obtained by individual customers (consumers) to meet their personal requirements. For example, a home loan or a car loan.
You can enable Personal Loan Operations by installing the Financial Services Personal Loan Operations application (sn_bom_loan) from ServiceNow Store.
Loan service requests
The application supports the following types of loan service requests for business and personal loans:
| Personal loans | Business loans |
|---|---|
| Partial Prepayment | Partial Prepayment |
| Loan Forgiveness | Loan Forgiveness |
| Loan Deferment | Loan Deferment |
| Loan Write-Off | Loan Write-Off |
| Missed Repayment | Missed Repayment |
| Covenant Breach | Covenant Breach |
| Loan Restructuring | Loan Restructuring |
| Loan Drawdown | |
| Loan Rollover |
Loan Operations personas
Loan Operations is aimed at the following personas:
| Persona | Description |
|---|---|
| Administrator | Loan admin who's responsible for configuring the application. |
| Requesters | Customers and branch workers who submit loan requests and check the status of cases. Three types of users can submit loan requests: - Consumers \(retail customers\) - Accounts and Contacts \(business customers\) - Branch workers in the front office of a financial institution |
| Fulfillers | Agents in the middle or back office of financial institutions who work with loan operations. They are responsible for working on loan cases and tasks \(such as credit service tasks and document service tasks\) that come into loan services. These three agents work on loan requests: - Loan agents - Credit agents - Document agents |
Parent Topic:Financial Services Loan Operations