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Card Operations › Banking applications › Financial Services Operations \(FSO\)
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Configure Financial Services Card Operations

Review the components that are installed with the Financial Services Card Operations application and modify as needed for your organization's business needs.

Before you begin

Make sure that the Financial Services Card Operations application is installed.

Role required: sn_bom_credit_card.admin and admin

About this task

You can set up your implementation for Financial Services Card Operations by installing the Financial Services Card Operations application, importing financial services data, and reviewing and configuring the components installed with the application.

Procedure

  1. Import your financial accounts, financial products, financial institutions, and transactions data into ServiceNow tables.

    For more information, see Import your financial data using import sets.

  2. Review the installed components and modify them or add new ones as applicable.

    TaskDescription
    Configure service definitionsConfigure service definitions to enable unique flows and views for card service cases and tasks.
    Configure record producersCreate or modify record producers to define request forms.
    Edit or create new flowsEdit or create new flows using Workflow Studio.
    Modify interceptors and workspace record type selectorsModify interceptors and workspace record type selectors to configure payment request types.
    Configure Service Level Agreements (SLAs)Configure the installed SLAs to configure SLA timings for card service cases and tasks.
    Configure user groupsConfigure user groups for assignment of cases and tasks. You can also assign roles to groups and users.
    Configure assignment rulesConfigure assignment rules to identify cases that meet certain conditions and then route those cases to agents.
    Configure propertiesConfigure properties for card operations.