Customer Signature Required activity not displaying or WSUD verification task not getting generated

This reference topic provides troubleshooting steps to resolve the Customer Signature Required activity not appearing in the playbook. It also resolves the Written Statement for Unauthorized Debit (WSUD) document verification task not being generated.

Condition

The Customer Signature Required activity doesn't display in the playbook, or the WSUD document verification task isn't generated.

Remedy

Procedure

1. Verify that a dispute was created for at least one Debit transaction.

2. Ensure the Dispute Rules Content Pack for Nacha is installed.

3. Verify whether the reason code is eligible for WSUD.

4. Confirm that a Contact was provided while creating the case for an Account.

Parent Topic:Written Statement for Unauthorized Debit (WSUD) Troubleshooting