Managing disputes integrated with Mastercard

The integration of Mastercard APIs into Dispute Management enables you to resolve card disputes faster and more efficiently.

The Dispute Management workflow integrates with subflows that communicate with Mastercom, supporting an end-to-end dispute lifecycle from raising an initial dispute to final resolution. These subflows can help you meet Mastercard's chargeback deadlines and confirm successful dispute resolution.

This integration enables you to:

• Search for specific transactions
• Report fraudulent activity
• Create a Mastercard case
• Initiate chargebacks
• Get activities status and claim details updates
• Review pre-arbitration and arbitration actions

• Get pre-arbitration and arbitration response updates

• Processing a Mastercard dispute
  You can view all the transactions of the dispute in the Processing stage of the playbook. This stage provides transaction information such as dispute amount, transaction date and time, merchant name, transaction state, current activity, and activity SLA.

Parent Topic:Managing Disputes