Pre-arbitration and arbitration
The Dispute management workflow integration with Visa supports pre-arbitration and arbitration workflows. These workflows help resolve disputes between issuers and acquirers.
Workflows
An appeal can also be created by the issuer or acquirer if either party isn't satisfied with the arbitration ruling from Visa.
Pre-arbitration and arbitration follow one of two workflows.
| Workflow name | Dispute category | Initiated by |
|---|---|---|
| Collaboration | - Processing errors - Consumer disputes | Issuer |
| Allocation | - Fraud - Authorization | Acquirer |
- Allocation workflow
The allocation workflow lets the acquirer initiate pre-arbitration and arbitration for fraud and authorization disputes. - Collaboration workflows
The collaboration workflow involves the issuer initiating pre-arbitration and arbitration for processing errors and consumer disputes.
Parent Topic:Managing disputes integrated with Visa