Dispute Rules Content Pack for Nacha

The ServiceNow® Dispute Rules Content Pack for Nacha application provides your agents with a central reference for automated clearing house (ACH) return reason codes and the logic used to determine them, based on Nacha operating guidelines.

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The Dispute Rules Content Pack for Nacha application can help you do the following tasks:

• Access operating guidelines to check the eligibility of disputed ACH transactions.
• Streamline decision making, ensure regulatory alignment, and reduce errors in dispute processing.