Convert provisional credit to final credit

Convert the provisional credit that was issued previously to a customer to a final credit issuance.

Before you begin

Role required: sn_bom_credit_card.dispute_agent or sn_bom_credit_card.dispute_agent_connector

Procedure

1. Navigate to All > Financial Services Operations > Workspace.

2. Select the lists icon (

1. In the Lists tab under Card disputes service cases, open the case list.

   • For your assigned cases, select Assigned to me.
   • For all dispute cases, select All.
   • In the list, select which case you want to work on.

   If you want to work on a case that isn't assigned to you yet, you can assign it to yourself by selecting Assign to me.

2. Select the Playbook tab.

3. In the Processing tab, select the transaction ID.

4. Select the  **Convert provisional credit to final credit ** activity.

5. On the form, fill in the required fields.

6. Select Add file to attach supporting documents to the task.

   Note: You must upload a single .zip file whenever you submit documents to Mastercard. For more information, see Mastercard document requirements.

7. Select Close task.

Parent Topic:Chargeback in Mastercard transaction disputes