Blocking and reissuing a new card

The Block and reissue new card task automatically triggers if a case's dispute category is Fraud.

After the task for the Dispute information activity is completed from the Initiate stage of the Playbook, the Block and reissue new card task automatically triggers if the case's dispute category is Fraud.

You can view the generated task from the Tasks tab of the case.

Parent Topic:Investigate stage

Parent Topic:Processing a Mastercard dispute

Parent Topic:Investigating a dispute