Configuring Financial Services Operations Integration with Verifi
Configure the connection between ServiceNow FSO Dispute Management application to the Verifi Cardholder Dispute Resolution Network (CDRN) API to enable end-to-end dispute case submission and resolution.
Before you begin
Role required: admin
Contact the Verifi Issuer Integration Team to obtain the following information before you start.
Note: These values are environment-specific and must not be shared across UAT and Production.
| Item | Description |
|---|---|
| Issuer ID | Numeric identifier assigned to your organization within the CDRN platform. Included in every request header and JWT payload. |
| Shared Secret | 32-character string used to sign the HMAC SHA-256 JWT. Treat as a password — store in ServiceNow Credential Store, never in plain text. |
| UAT Base URL | https://verifiapitest.visa.com |
| Production Base URL | https://verifiapi.visa.com |
About this task
Obtain the following information from the Verifi team.
Procedure
Configure the REST End Point
The REST Endpoint record in ServiceNow® stores the base URL, API version header, and connection properties for the Verifi API. Create two endpoint records: one for UAT testing and one for Production.- Configure the Authentication Profile
The Verifi Issuer API uses JSON Web Tokens (JWT) for authentication. A fresh JWT must be generated for every API call. This section explains how to store credentials securely and how the ServiceNow® script generates and attaches the JWT.
Parent Topic:Financial Services Operations Integration with Verifi