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Reference › Mastercard › Integrate › Financial Services Operations \(FSO\)
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Components installed with the Financial Services Operations Integration with Mastercard

Reference topics provide additional information on the installed components and subflows that you use to configure and administer Financial Services Operations Integration with Mastercard application.

Plugins installed

These plugins are installed with the Financial Services Operations Integration with Mastercard application (com.sn_fso_intg_mc):

PluginDescription
Mastercard Spoke [com.sn_mc_spoke]Enables you to search transactions, create claims, and process chargebacks, pre-arbitration, and arbitration case filings efficiently.
Dispute Rules Content Pack for Mastercard [com.sn_bom_mcard_cp]Enables your agents to use guided questionnaires to intake dispute-related information across various categories, in alignment with Mastercard guidelines.