Reference › Group Life Servicing › Life Insurance Servicing › Insurance applications › Financial Services Operations \(FSO\)

Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Components installed with Group Life Servicing

Several types of components are installed with activation of the Group Life Servicing plugin, including tables and user roles. The applications also install related plugins and store applications if they are not already installed.

Note: The Application Files table lists the components that are installed with this application. For instructions on how to access this table, see Find components installed with an application.

Plugins installed

Plugin name	Description
Customer Service\[com.sn\_customerservice\]	Enables the extension of tables from the Customer Service Management application into the Financial Services Operations applications.
Group Life and Disability Underwriting \[sn\_ins\_group\_uw\]	Enables insurance carriers to route service requests to underwriters based on their existing underwriting guidelines and rules. Underwriters can collaborate with distribution and servicing teams though a workflow.

Store applications installed

Store application	Description
Financial Services Operations Core	Stores the customer data that is needed to make policy service requests. For more information, see Financial Services Operations Core.
Group Life Underwriting	Enables management of group policy underwriting services tasks that are used in insurance policy service cases. For more information, see Components installed with Group Life Underwriting.
Document Processor	Enables management of document services tasks that are used in insurance policy service workflows. For more information, see Integrating with Document Processor.
Playbooks for Customer Service Management	Provides a way to visualize business process workflows in a simple, task-oriented view, ensuring consistent responses to commonly encountered situations. For more information, see Playbooks for Customer Service Management.
CSM Contributor User	Enables middle office teams to create cases for customer requests. For more information, see CSM Contributor User Configure Contributor Users.

Roles installed

Role title \[name\]	Description	Contains roles
Group policy admin \[sn\_ins\_group\_life.admin\]	- Grant group insurance servicing roles - Delete group policy cases and tasks - Configure Group Life Servicing application - Create and modify group policy service definitions - Has read, write, and create access to group policy data	- decision\_table\_admin - sn\_bom.service\_definition\_admin - sn\_doc\_processor.admin - sn\_ins\_group\_life.processor
Group life manager \[sn\_ins\_group\_life.manager\]	- View the Performance Analytics reports in the Group Life Servicing dashboard - Use Process Mining projects for insurance operations processes	- sn\_ins\_group\_life.processor - sn\_ins\_group\_life.processor\_connector
Group policy processor \[sn\_ins\_group\_life.processor\]	- Submit group insurance policy service requests - View the status of group insurance policy cases, underwriting tasks, and document services tasks - Record interactions	- sn\_doc\_processor.agent - sn\_ins\_group\_life.info\_viewer - sn\_ins\_group\_life.info\_writer - sn\_bom.group\_life\_ins\_policy\_viewer - sn\_bom.b2b\_agent - sn\_ins\_group\_uw.viewer
Group policy processor connector\[sn\_ins\_group\_life.processor\_connector\]	- Access and view the status of individual life and disability policy cases, underwriting tasks, and document services tasks for customer accounts managed by them. - Create, update, and close cases and tasks for customer accounts managed by them - Record interactions	- sn\_ins\_group\_life.info\_viewer - sn\_sla\_definition\_read - sn\_bom.viewer - sn\_bom.account\_data\_viewer - sn\_bom.agent - sn\_ins\_group\_life.info\_writer - sn\_bom.group\_life\_ins\_policy\_viewer - sn\_ins\_group\_uw.viewer
Group policy contributor\[sn\_ins\_group\_life.contributor\]	Create and track policy service cases for accounts managed by them.Important: For the contributor role to work, it must be combined with one of the CSM Contributor users roles. For more information, see Roles and Personas.	- sn\_ins\_group\_life.info\_viewer - sn\_sla\_definition\_read - sn\_bom.account\_data\_viewer - sn\_ins\_group\_life.info\_writer - sn\_bom.group\_life\_ins\_policy\_viewer - sn\_customerservice.csm\_workspace\_user - sn\_ins\_group\_uw.viewer - sn\_bom.b2b\_contributor
Group policy viewer\[sn\_ins\_group\_life.viewer\]	View group insurance policy cases and related data	- sn\_bom.ref\_data\_viewer - sn\_bom.service\_definition\_read - sn\_bom.account\_data\_viewer - sn\_bom.group\_life\_ins\_policy\_viewer

Tables installed

Table	Description
Group Life Policy Base \[sn\_ins\_group\_life\_base\]
Group Life Policy Case\[sn\_ins\_group\_life\_service\]
Group Life Policy Task\[sn\_ins\_group\_life\_task\]
Insured Property Info\[sn\_ins\_group\_life\_insured\_property\_info\]
Policy Coverage Info\[sn\_ins\_group\_life\_policy\_coverage\_info\]