Assign an Agent Efficiency value to agents

Assign a Field Service Agent Efficiency criteria and efficiency value to agents to more accurately calculate work duration.

Before you begin

Role required: admin

Procedure

1. Navigate to All > Agent Efficiency > Agent Efficiency Values.

2. Select New.

3. On the form, fill in the fields.

   Field	Description
   Agent	Name of the agent.
   Agent Efficiency Criteria	Agent Efficiency criterion.
   Efficiency	Agent Efficiency value ranging from 0-2.
   Active	Option to activate the Agent Efficiency criterion and its value.

4. Select Submit.

5. View the record by navigating to All > Agent Efficiency > Agent Efficiency Values.

Result

The Agent Efficiency value is assigned to the agent.