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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Activate Field Service with Service Locations Support

You can activate the Field Service with Service Locations Support (com.snc.fsm_service_locations) plugin if you have the admin role. The application includes demo data and installs related plugins if they are not already installed.

Before you begin

Role required: admin

About this task

Activation of Field Service with Service Locations Support (com.snc.fsm_service_locations) plugin activates Field Service Management (com.snc.work_management) and sn-fsm-components (com.sn_fsm_components) plugins if they are not already active.

For more information, see Field Service with Service Locations Support components.

Procedure

  1. Navigate to All > System Applications > All Available Applications > All.

  2. Find the Field Service with Service Locations Support plugin (com.snc.fsm_service_locations) using the filter criteria and search bar.

    You can search for the plugin by its name or ID. If you cannot find a plugin, you might have to request it from ServiceNow personnel.

  3. Select Install to start the installation process.

    Note: When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.

    You will see a message after installation is completed. For information about the components installed with a plugin, see Find components installed with an application.