View agent information

View information related to Field Service Management agents in Field Service Manager Mobile, giving managers the ability to see agent information no matter where they are.

Before you begin

Role required: wm_manager, sn_fsm_tp.fsm_territory_resource_manager

Procedure

1. Open Field Service Manager Mobile and tap Teams.

2. Tap the assignment group or territory that the Field Service agent you want to manage is part of.

3. Tap the agents that you want to view information of.

   The agent's contact information shows on the screen.

4. Tap Related and choose from the following.

   Selection	Action
   Tap recently closed tasks	To see the tasks the agent recently closed.
   Tap skills	To see the skills that are applied to the agent.
   Tap current location	To see where the agent is currently located.
   Tap agent shift schedule	To see the schedule assigned to the agent.