Customize the display of task information on the agent map
Configure the agent map to display assigned and unassigned tasks for an agent on the specified date. Display agent location and routing numbers for tasks dispatched on that day.
Before you begin
Role required: wm_agent
Procedure
Navigate to All > Field Service > Agent > My Map
Click Edit.
Change the filter settings as needed.
| Option | Description |
|---|---|
| Date | Displays the current date. Select a different date to view task assignments for that day. |
| Show my location | Displays your current location on the map with an agent location icon. Clear the check box to remove this icon from the map. If the system cannot locate you automatically by mobile device, it uses the location of a continuing task or the home office. |
| Show routing numbers | Displays the routing numbers for the tasks dispatched for the date selected in the calendar. Clear the check box to hide the routing numbers. |
| Assigned | Displays all assigned tasks for the selected date. Clear the checkbox to hide assigned tasks. |
| Unassigned | Displays all unassigned tasks for the selected date. Clear the checkbox to hide unassigned tasks. |
Do one of the following:
- To apply the changes to the configuration, click Apply.
- To cancel the changes made to the configuration, click Cancel.
- To optimize the agent's task route, click Optimize Route.