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Execute work order tasks › Updating task status › Completing work orders on the web interface › Use › Field Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Close a work order task as complete

Only agents can close work order tasks assigned to them.

Before you begin

Role required: wm_agent

About this task

If the caller's problem was fixed or resolved, use the Close Complete option.

Procedure

  1. Navigate to All > Field Service > Agent > Assigned to me.

  2. Open a work order task.

  3. Add information to the Work notes field.

    The notes should include a description of the work done and any other helpful information.

  4. Enter a date and time earlier than the current date and time in the Actual Work End field.

    You cannot add a date and time later than the current date and time.

    If you do not enter a date and time, the ServiceNow system adds the current date and time automatically when you click Closed Complete.

  5. Click Close Complete.

Image omitted: close-complete.png
close complete button
-   The status of all unused parts automatically changes to **In-Stock**.
-   The state of the parent work order automatically changes to **Closed - Complete** if all work order tasks on the work order have a state of **Closed - Complete** or **Canceled**.

Result

The customer receives SMS and email notification that the work order task is completed.